Power Abuse Return Policy

1. Return Eligibility 

• Customers may return items under the following conditions:
• Returns must be initiated within 30 days from the delivery date.
• Items must be unworn, unwashed, and in their original condition, with all tags still attached.
• If applicable, items should be returned in their original packaging. 

The following items cannot be returned: 

• Final sale or clearance items 
• Undergarments and swimwear (for hygiene reasons) 
• Custom-made or personalized pieces 
• Items must be free from damage, stains, odors, or pet hair to be eligible for a refund. 

2. Return Request Process 

2.1 Customer Initiates Return 

To request a return, customers must: 

Submit a request through the Power Abuse Return Portal on our website or email Hello@powerabuse.com with: 

• Order number 
• Item(s) being returned 
• Reason for return 
• Photos (if applicable, for defective or incorrect items) 

2.2 Approval & Return Label 

• Once reviewed, eligible returns will receive a return authorization confirmation along with a return shipping label. 

3. Return Shipping Instructions 

• Items must be securely packaged to prevent damage during transit. 
• The provided return label must be affixed to the package. 
• Returns should be shipped using the specified carrier in the return authorization. 
• Customers should keep the tracking number for reference. 

3.1 Return Shipping Costs 

• If the return is due to a defective, damaged, or incorrect item, Power Abuse will cover the shipping costs. 
• For all other returns, customers are responsible for shipping, and a $7.99 return fee will be deducted from the refund. 

4. Refund & Processing 

• Once the return is received and inspected, customers will be notified via email. 
• If approved, a refund will be issued to the original payment method within 5-10 business days. 
• If the return does not meet eligibility requirements (e.g., shows signs of wear, missing tags), the item will be shipped back to the customer. 

5. Exchanges 

• Customers seeking an exchange must return the original item and place a new order for the replacement. 

6. Customer Support 

• For return-related questions, customers can contact Power Abuse Support at hello@powerabuse.com. 
• If a return issue requires further review, it will be escalated to the Returns & Quality Control Team within 3 business days. 

7. Exceptions & Special Cases 

• Defective or incorrect items: Customers must report issues within 7 days of delivery for a full refund or exchange at no charge. 
• Lost return packages: Power Abuse is not responsible for lost returns without valid tracking proof. 

8. Policy Updates 

• Power Abuse reserves the right to modify this return policy at any time. Updates will be posted on our website.